Refund policy

Last updated: 06/06/2025

Returns Policy

At lz collectibles, all sales are final. Due to the collectible and sealed nature of our products, we are unable to accept returns or exchanges for sealed product once an order has been placed. This policy ensures product authenticity and fairness for all customers.

We are committed to providing you with 100% authentic collectible toys from trusted brands like Pop Mart. Due to the surprise nature of blind boxes, please carefully read our policy before purchasing.

Final Sale:

All items sold are non-returnable and non-refundable. Once an order has been dispatched, it cannot be cancelled, exchanged, or refunded.

Sealed Products:

All trading card and collectible products are sold in sealed condition. Once the seal is broken, we cannot verify authenticity or contents, and therefore cannot offer refunds or replacements.

🃏What Is a Trading cards?

All trading cards is a collectible sold in sealed packaging—you won’t know which design you receive until it’s opened. Some series contain a secret edition, which may replace a standard figure in a full set. The chance of getting a secret edition is completely random and cannot be guaranteed.

🎁 What Is a Blind Box?

A blind box is a collectible toy sold in sealed packaging—you won’t know which design you receive until it’s opened. Some series contain a secret edition, which may replace a standard figure in a full set. The chance of getting a secret edition is completely random and cannot be guaranteed.

❗Important Purchase Notice

We cannot guarantee that you will receive any specific figure.
Please choose carefully before purchasing—no cancellations, refunds, or exchanges are accepted for changes of mind.
For opened or sealed blind box products, all sales are final unless defective.

🛠️ Returns & Replacements

All returned orders are subject to a £5 restocking fee.
This fee covers the handling, inspection, and processing required when an item is sent back to us. The amount will be deducted from your refund once the return is approved.

You may apply for after-sales support within 15 days of receiving your order, only in the following cases:

Serious product defects (see below)
Incorrect item received

📧 To apply, email help@lzcollectibles.com with:

Your order number
Photos or an unboxing video showing the issue

🔍 What Qualifies as a Defect?

Please note: Blind boxes are designer toys involving manual production. Minor flaws such as:

Slight paint bubbles
Uneven coloring
Small scratches or molding lines
are normal and not considered defects.

If you receive a seriously damaged or flawed figure, we’ll assess your request and guide you through the next steps.

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery at hello@lzcollectibles.com with clear photos of the item and packaging. Our team will review the issue and work to resolve it promptly.

🚚 Return Shipping

Return shipping fees must be paid upfront by the customer. We do not provide return labels.

💳 Refunds

If approved, refunds will be issued within 5–10 business days to your original payment method.

If you have any questions, feel free to reach out to us at zhanglinzi0123@gmail.com.
Thank you for supporting Blind Box Island – your destination for genuine blind box toys in the UK.

Important Notice:

By placing an order with lz collectibles, you agree to this No Returns Policy and acknowledge that all trading card and collectible purchases are final.